Do you allow pets into the park?

We have Canine Condos available on a first-come, first-serve basis. Sorry, we cannot take reservations. They are good-sized, individual cages that are in the shade.

When you arrive, ask the lady in the ticket booth for a Condo. This person will ask you for a deposit of $10. This will be returned when you return the bowl and key she'll give you.

These Condos are not "supervised" per se; rather, they are in full view of the public. Should your dog have a problem, we'd know rather quickly. If you would like to check on your dog during your visit with us, you may do so at any time.Go Back To List

Are the Canine Condos available during Christmastime?

We do offer these "Condos" at Christmastime, but also feel that your car might serve better as it's warmer and more comfy for your animal(s). Remember to open the window just a little if you choose to leave your pet in the car during this colder season.Go Back To List

Do you have wheelchairs available?

Yes, we have adult wheelchairs and motorized scooters available.  There is no charge for the wheelchairs, and they are loaned out on a first-come, first-serve basis.  The motorized adult scooters are loaned on a daily basis for $25. per day.  Weight restrictions:  under 350 lbs.  Please call 603-586-4445 ext 411 to reserve.Go Back To List

Do you have nursing facilities available?

Yes, we have Mary and Joseph's Nursery is located off the Polar Theater lobby. There, we have a large sink, microwave, changing spots, and separate rooms for nursing moms with chairs for those who desire privacy.Go Back To List

My child has special needs, and has difficulty in crowded situations. What might be available?

We provide "Preferential Accessibility" to those guests who have difficulty waiting in lines. When you visit, please stop by the Guest and Family Services Center. There, you may explain your situation to our EMT, and he will give you a pink pass. He will also explain how this pass is to be used on the rides, and at Santa's Home.Go Back To List

I’m pregnant. Can I ride on all rides?

There's lots to see and do, however, we do ask that women who are pregnant not participate on the following rides:

• The Yule Log Flume
• Rudy's Rapid Transit Coaster
• The Himalaya
• Santa's Smackers (Bumper Cars)

The majority of our rides are fine, and lots of fun for a pregnant lady. We provide a comfortable family park where benches and rest stops are easily accessible.Go Back To List

What rides can my child ride?

We have 17 family themed rides. Most are fine for the whole family; however, we do have some restrictions that apply due to safety precautions. The following are in place:

Children cannot ride alone unless 48" or more. We suggest an adult be present in the car.

• Santa's Skyway Sleigh
• The Great Humbug Adventure
• The Drummer Boy
• Antique Cars
• Santa's Smackers (Bumper Cars)
• Rockin' Around The Christmas Tree

Children under 42" tall may not ride the following alone. They must be accompanied by an adult.

• The Peppermint Twist
• The Fire Brigade (ladders only) Toddlers may ride in the fire engines alone.
• The Red Hot Racer

Babies or toddlers under the age of 2 may not ride:

• Santa's Smackers (Bumper Cars)
• The Himalaya
• The Red Hot Racer
• Rockin' Around The Christmas Tree

Children may ride the following alone if they are at least 48" tall:

Rudy's Rapid Transit Coaster:  Must be at least 3 years of age to ride.

Merry Christmas Ferris Wheel:  Must be at least one year old, and able to sit with bar closing safely.

Yule Log Flume:  Must be at least age 2 to ride with adult.

All other rides are permissible for a baby/toddler when riding with an adult--except the Pixie Mix. On that ride, the child must ride alone, as it is too small for an adult. He/she must be able to hold his/her head, and sit alone.Go Back To List

My child has food allergies. What do you offer?

We have a few food areas that have egg, dairy, gluten and nut ingredients in their products. We would like to have detailed them for you; however, ingredients change on a weekly basis. Please check with each shop for the latest labels.

• The Sugar 'N Spice Bake Shop: All cookies contain gluten, egg or dairy products. Other than juices, there are no products here without dairy. Some contain nuts, and there is a potential for cross-contamination.
  
  
• Burger Meister Food Court: Hotdogs contain potassium lactate, but the french fries, onion rings, burgers (without the roll), garden salads and fruit bowls are all free from dairy. We do make peanut butter and jelly sandwiches, so the potential for cross-contamination is great here with nuts and gluten.
  
  
• Frosty's Freezer: This building contains a variety of ice creams, sherbets, sauces and cones. All have dairy products in them, some have nuts. The possibility for cross contamination is contained for tree nuts and peanuts. Santa's Helper will get a clean scoop, and get your ice cream from a new unopened container. We do question, however, how strict they are when producing this ice cream at the dairy. Cross contamination might be a problem on that end. Cones all contain gluten.
  
  
• Dasher's Delights: Mostly fast foods here, specializing in fried dough, burgers, fries and sausage sandwiches. Sausage and hot dogs contain potassium lactate. Please check the ingredient list there.
  
  
• Nutcracker Sweets: We do use Canola Oil, which is a mustard seed derivative, used here for the popcorn.
  
  
• The Jolly Lolly: Products that contain egg and dairy are as follows: All fudge; Dillon Products (Cashew, Peanut, Peanut Brittle, Pecan and Chocolate Pecan Rolls), Peanut Brittle, Cow Licks and the Fun Candies, Christmas Lolly Pals (Kencraft), Bit 'O Honey. Caramel cremes, Mickey chocolate mints, Reese's Peanut Butter Cups, Hershey Miniatures, and Vermont Nut-Free Chocolate Bars all have dairy.
  
  
• Snowies: No egg or dairy products here. We don't have any gluten or nut products here either.
  
  
• Nick's Pizza: Gluten galore here! Has no ingredients that contain eggs; however, the cheese does have dairy. Cross-contamination might be an issue if sensitive to this. No nuts. They sell milk here too.
  
  
• Farmer's Market: Here's where yule find treats of the purest quality. Fresh fruits, freshly made fruit salads, smoothies and drinks.
  
  
• Donner's Doe-Nut Shop: Donner has some wonderful mini-doughnuts and drinks. Egg, flour, and nut products here.
  
  
• The Polar Expresso: Gluten products (pretzels, fried dough and funnel cakes); sweetened nuts (including Santa's Helper) here too.
  

Hope this is a little helpful to you. Should you have additional questions now or during your visit, please do not hesitate to ask. We try to avoid cross-contamination in all our shops, however, it cannot be guaranteed.Go Back To List

Do You Host Birthday Celebrations and/or Parties?

Our Birthday Celebrations:
With a required notification (at least two days in advance) for those children ages 12 and younger, we'll celebrate in style. In a "wink of an eye" we'll have a birthday sticker for your child to wear at our "Welcoming" gate. When you present your tickets, just tell Santa's Helper that you're celebrating your child's birthday.  
When you visit Santa’s Home, please tell the greeter who is celebrating.  Santa has something special for the birthday child.
If you decide to see one of the most fabulous shows on earth, please stop by the Polar Theater.  The greeter will also be happy to know whose birthday it is.  You will all be JOYful when you leave—that’s a guarantee!
Please call Kristen at (603) 586-4445 ext. 522 to let her know when you’ll be visiting.  If you wish to bring your own cake and fixings, that's great.   We can keep the cake cool, and we promise not to lick the frosting!  LOL

Our Birthday Parties:
Birthday Parties are a great deal of JOY throughout the day as well.  We’ll do what is listed in the Birthday Celebration plus the following:

Santa’s Helper will  meet you at the beginning of your day, and escort the party to our Partybration House.  The following are some of the great amenities Santa’s Helpers provide for this very special day:

·  Private facility for the party
·  Invitations personalized for your child
·  Free admission for the birthday child into Santa's Village
·  Lunch for everyone (Pizza and Drinks)
·  Decorate your own cupcakes
·  Goody bags
·  1 group photo with Santa for the birthday child

All of the above, up to eight guests for $89.95 excluding park admission. Additional guests will be charged $9.95 excluding admission. Please complete the required Birthday Reservation Form. Once we receive the form, we'll contact you promptly.  It’s a JOYfilled day!

How long does it take to visit Santa’s Village?

It depends upon the individuals. Some guests enjoy an entire day, where others will visit for 2 days.  An admission includes all the fantastic shows, fun-filled rides and festivities galore—including Ho, Ho, H20.  We now offer 2 Day Tickets at a reduced rate. 

If you are interested in visiting a multitude of times, please think about our ‘Tis The Season Passes.  We are open Springtime, Summertime, Falltime, Silly Spooky Halloween, Christmastime and Partybration New Year’s Eve.  These passes are good for all these seasons, and are only $70. per person.  These make great gifts too.  Children ages 3 and younger are not charged admission.

Do you close when it rains or snows?

No and yes. Many of our guests enjoy the park as we’ll continue running the rides and shows—even in inclement weather. We will close the rides when we hear thunder, of course.

During our Christmastime season, it may be necessary to close if we have an incredible overnight dumping of beautiful snow! This has happened once. Usually, we are able to plow and shovel the snow away to give a wonderful sense of the holidays.Go Back To List