Guest Services

Strollers & Wheelchairs

Wheelchair and Scooter (motorized wheelchair) Rentals:  Strollers and wheel chairs are free of charge and available as soon as you get into the park. Call for electric scooter pricing and reservations, please. 603-586-4445

Our EMT will greet you at Guest and Family Services.& Stop by, and introduce yourselves. Our specialty is making new friends.

Here are a few of the offerings here:

First Aid: We're great if you're feeling "under the weather" or need a bandage.

Ticket Upgrades:  Upgrade your tickets.  Ask about our "'Tis The Season Pass" --our best value!  Two-Day tickets and Gift Tickets also a favorite.  Please note that ticket upgrades are not available during our NYE Partybration.

Lost and Found:  Santa prides himself in finding lots of articles left in the park.  Fear not.

Concierge Service:   If you have questions about the region, and would like assistance, don't be shy.  We can make a few suggestions and reservations too. 


There is an ATM available in a room between the North Bowl and Elfabet University--just in case you might need a few "bucks" or some extra "doe."

MasterCard, Visa and Discover cards are accepted in most shops throughout the park.


We sell sundries too-diapers, baby food, sippee cups and baby bottles are great items you may have forgotten.

Inclement Weather

"Rein-checks" are issued when inclement weather drowns a great day. The rain must be hard and constant for at least 20 minutes, and with no let-up in sight. Rein-Checks will be issued if the request is within the first 4 hours of your admission. Sorry, no refunds. Our first priority is always your safety, so rides close when lightning is seen.

Pet Accommodations

We have Canine Condos available on a first-come, first-serve basis.  Sorry, we cannot take reservations.  They are good-sized, individual cages that are in the shade, and located in our parking lot.  No proof of immunizations are required.

When you arrive, ask the Helper in the ticket booth for a Condo.  This person will ask you for a deposit of $10.  This will be returned when you return the bowl and key Santa's Helper will give you. 

These Condos are not "supervised" per se; rather, they are in full view of the public.  Should your dog have a problem, we'd know rather quickly.  If you would like to check on your pet during your visit, you may do so at any time.  Simply get your hand stamped at the Stocking Stuffer Shop or Exit building.

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