Pure Joy. Family Style.
We’re following NH Division of Public Health Services guidance. Policies are subject to change. If you have additional questions, please email email@example.com.
Public Health Considerations
Is it safe to visit a theme park?
There is an inherent risk of contracting COVID-19 and other viruses in any place where people gather, including at Santa’s Village. Individuals choosing to visit the park in 2023 are assuming personal responsibility and accepting increased risks regarding viruses.
Is visiting in 2023 different than visiting prior to the pandemic?
Yes. Expect a visit in 2023 to be different than in years prior to the pandemic. We’re limiting daily capacities, requiring advance online ticket purchasing, and more. Patience, understanding, and cooperation will be more important than ever.
Is this a good year for my family to visit Santa's Village?
Yes, if you’re comfortable with the risks that come with spending time with others outside of your own household, and with our policies for visiting. Some people should postpone a visit to a later time, including those with illness or fever.
When is the park open?
Our calendar and schedule is subject to change at any time.
Currently, we plan to be open on dates from late May into mid-December. We’re also planning to open for New Year’s Eve on December 31.
Check the Dates & Hours section for details.
Is there a daily capacity limit?
Yes, there is a daily capacity limit every day this season. The number of visitors each day is limited to allow for a more comfortable & enJOYable experience, and many dates will sell out.
Single-day admission tickets may be purchased online only. The date-specific admission ticket serves as a reservation for the date printed on the ticket.
2023 ‘Tis the Season Summertime Pass holders do not need a date-specific reservation to visit any regular operating day from through October, they just need to bring their 2023 Summertime Season Pass to the park.
Can we visit with Santa?
Yes, Santa typically interacts with guests from a little distance, rather than allowing them to sit on his knee.
Can we feed and visit with the reindeer?
Yes, Santa’s reindeer greet guests in their barn; the number of people in the barn at one time may be limited.
Are there entertainers at the park this season?
Yes, we’ll have live performers in the park this summer, providing pathway entertainment and interactions with guests, from Father’s Day through Sunday of Labor Day weekend.
Characters you may see on any given day could include: Celeste, the snow angel; Flora, friend of flowers; Artie, the artistic elf; H2O Joe and Hydro, water park plumbers; and the Tinkers, Ed, Fred, and Ted.
Are masks currently optional at Santa's Village?
Face masks for virus protection are optional.
People with COVID-19 are asked to follow current CDC guidance for isolation and precautions.
When are tickets available for purchase?
Single-day, date-specific Summertime and FEASTival tickets are currently available for purchase online.
Tickets are available online only; sorry, no sales at our Ticket Booth. We anticipate selling out many dates.
The park operates regardless of temperature and in variable weather — rain or shine, or even snow. Please purchase tickets only if you are committed to visiting Santa’s Village on the date selected.
A $1 processing fee is added to each ticket sold. Please visit our Ticket Information page for additional information.
Can I purchase tickets at the door?
No, all daily admission tickets must be purchased online in advance. A $1 processing fee is added to each ticket sold.
What is the cost of admission?
Ticket options and prices for 2023 vary. Please check the Ticket Information section for details. A $1 processing fee is added to each ticket sold.
Can I purchase a 2023 Summertime Season Pass?
Not at this time. We limited the number of 2023 ‘Tis the Season SUMMERTIME Passes available for purchase. These passes have sold out for 2023.
The passes sold are valid to visit on regular operating days from opening through October 22, 2023 (not valid for FEASTival or other special event dates, not valid during the Nov./Dec. Christmastime season).
What if rain or snow is forecast or falls on my selected visit date?
Santa’s Village is an outdoor experience that operates regardless of temperature and in variable weather — rain or shine, or even snow.
We do not provide refunds for weather. Please purchase tickets only if you are committed to visiting on the selected date, regardless of changing forecasts or actual weather.
You may be able to arrange a date exchange on your own online, provided you make the date exchange at least four or more days in advance of your ticket date, and there are tickets available for the desired new date.
We aim to deliver Pure Joy, Family Style, even when wet or cold. Certain rides and attractions may possibly close temporarily when there is thunder or lightning in the area, or a brief driving downpour, or if snow or ice causes complications.
Similar to a concert, stage show, or sporting event, tickets holders ensure their own admission for a specific date, and exclude others from admission on that date.
Weather forecasts are sometimes right, sometimes wrong, and often change. That’s why we’re committed to opening each scheduled operating day regardless of forecasts or actual local weather. (There have been only a couple instances of severe weather at the park forcing a last-minute cancellation during our 70 years of operations.)
If we begin our visit during the three hours before closing, will we be issued a Return Pass?
No, we are not issuing Return Passes in 2023.
Because we limit the number of people in the park each day to help ensure an enJOYable visit with minimal waiting, we do not issue return passes for additional dates.
Rides and Water Park Information
Which rides are open this season?
We plan to regularly open most of our rides this season. Some rides may open just for portions of certain days, based on the availability of staffing and other factors.
Will height checks be performed at each ride?
During our Summertime schedule and FEASTival special event dates, height checks will be performed prior to entering the park, and wrist bands will be issued to children in specific height ranges, to help reduce the need for height checks at each ride.
During our Christmastime schedule in November and December, height checks will be performed at each ride.
How will policies be implemented at each ride?
With patience, cooperation, and understanding. We’re doing everything we can to make riding the rides enjoyable, while being mindful of risks regarding viruses or other public health issues. We may post additional signs at some rides, and we may need to make adjustments at times.
Will the water park open this summer?
Yes, we plan to regularly open all four sections of our water park: Ho Ho H2O, Joy Ride Slides, Poogee Penguin’s Splash Pad, and Polar Paradise. The water park is scheduled to operate each day, temperatures permitting, through September 10, 2023.