Pure Joy: We opened our 2020 season on July 1! Santa’s elves have been very busy us as we’ve worked through the guidelines given to us by the state. We expect we’ll need to make adjustments as we see how everybody interacts in this new environment, to ensure the most enjoyable day possible this summer.
Please see the most current answers to frequently asked questions below for details. If you have additional questions, please email us at firstname.lastname@example.org. We look forward to providing your family with Pure Joy soon.
Is it safe to visit a theme park during the ongoing global pandemic?
There is an inherent risk of contracting the COVID-19 virus at this time in any place where people gather, including Santa’s Village; individuals choosing to visit the park in 2020 are assuming personal responsibility and accepting increased risks regarding COVID-19. Health officials have indicated gatherings at amusement parks are permissible if parks and guests take appropriate safety precautions.
Should we expect COVID-19 precautions to change the way we visit Santa's Village in 2020?
Yes. Expect a visit in 2020 to be much different than any past visit. From limiting capacities, to required reservations, to conducting health screenings, to social distancing, to required face masks in some areas, and more — patience, understanding, and cooperation will be more important than ever.
Is 2020 a good year for my family to visit Santa's Village?
As much as we like to welcome everyone under normal circumstances, we understand there are some people who should forego visiting during the pandemic and under the current precautions. Among those who should avoid visiting in 2020: anyone with illness, COVID-19 symptoms, or recent exposure to known or suspected COVID-19 cases; those in elevated-risk categories due to age, underlying conditions, or other factors; those unable or unwilling to practice social distancing, or to wear face masks where required to protect others; those who may expect a visit this year to be just like any other in the past.
When are you open?
Sunday, July 12 through Saturday, July 18 the park is open daily from 9:30am to 6pm. Beginning on Sunday, July 19 the park will be open 9:30am to 5pm Tuesday through Sunday. Our Ticket Booth is open for entrance to the park until 3pm. Santa’s Village is closed on Mondays.
Is there a daily capacity limit and will a reservation be required?
Yes, the state has indicated that the number of visitors each day will be limited to allow for social distancing. Only single-day admission tickets will be sold, online in advance, to allow as many guests as possible a chance to visit in 2020. Holders of season passes and other tickets purchased before June will need to reserve dates online.
Is there a screening process for guests?
Yes, all guests will be required to participate in a COVID-19 health screening prior to entering the park. We are required to ask the following questions:
- In the last 14 days have you been in close contact with someone suspected or confirmed to have COVID-19? (Note: Healthcare workers wearing appropriate personal protective equipment while caring for COVID-19 patients should answer “no”)
- In the last 3 days have you had a fever or felt feverish?
- Currently are you experiencing any respiratory symptoms, including a runny nose, sore throat, cough, or difficulty breathing?
- Currently are you experiencing any new muscle aches, significant tiredness, or chills?
- Recently have you had any new changes in your sense of taste or smell?
- In the last 14 days have you traveled either:
- Outside the USA or,
- On a cruise ship or,
- Within the USA using public transportation (plane, train, bus, etc) in any state other than New Hampshire, Vermont, or Maine?
If you or a family member answer “yes” to any of these questions, please do not put our employees and other customers at risk and come back another day when you feel better. Any deposit will be returned.
Is there a screening process for employees?
Yes, all employees reporting to work will be required to participate in a COVID-19 health screening prior to starting their shift.
Can we still visit Santa?
Yes, Santa will interact with guests from a safe distance, rather than allowing them to sit on his knee.
Are the reindeer going to be available to feed and visit?
Yes, Santa’s reindeer will greet guests in small groups at a time. Masks will be required to enter the Reindeer Rendezvous for the protection and safety of the reindeer.
Will you have live entertainment this season?
No, the state is prohibiting live entertainment with direct interaction between characters and guests.
When will tickets be available for purchase?
Tickets will be available for purchase online only in one-week blocks of dates. Up to one week prior to your preferred visit date, check our website for availability and to purchase your tickets.
Can I purchase tickets at the door?
No, to comply with state guidelines for amusement parks, all daily admission tickets must be purchased online in advance. A $1 processing fee will be added.
What is the cost of admission?
$36 per person ages four and older.
$32 per person ages 62 and above.
$32 per person with military ID.
Children age three and younger are free. A reservation must be made online in advance for your toddler.
Can I purchase a 2020 'Tis the Season Pass?
Sorry, no. Season passes and ticket upgrades are not available due to daily capacity limits and an uncertain length of season.
What if it rains on my selected visit date?
The park operates on rainy days. Rain checks are sometimes issued if stormy weather unexpectedly persists for at least 30 minutes during the first four hours that you are in the park.
If we start our visit three hours prior to park closing, will we be issued a Return Pass?
Unfortunately, no. Return passes are not being offered at this time due to COVID-19 restrictions and daily capacity limits. We look forward to resuming this deal when restrictions are relaxed.
Previously Purchased Tickets and Season Passes
Previously purchased tickets include: Rain Checks, Return Passes, General Admission tickets, Guest Appreciation tickets, Gift Admission Passes, Corporate Admission, Employee Guest passes, Santa Delivers tickets, and tickets received as gifts.
I have already purchased 2020 General Admission tickets. How do I redeem them?
Reservations must be made online in advance to use tickets purchased prior to June 2020. Reservations are no charge. Reservations will be available in one-week blocks of dates beginning later in June. Up to one week prior to your preferred visit date, visit our website to check availability and make your reservation.
I have already purchased a 2020 season pass. Do I need to make a reservation?
Yes, reservations must be made online in advance each day a season pass holder plans to visit. Reservations are no charge. Reservations will be available in one-week blocks of dates. Up to one week prior to your preferred visit date, visit our website to check availability and make your reservation.
I received a ticket as a gift. How do I redeem it?
Reservations must be made online in advance to use tickets purchased prior to June 2020. Reservations are no charge. Reservations will be available in one-week blocks of dates. Up to one week prior to your preferred visit date, visit our website to check availability and make your reservation.
I do not want to visit the park this year, is my ticket still valid?
Yes. Each General Admission ticket is valid for a single admission on any one day of the operating season (excluding the New Year’s Eve special event). These tickets hold no expiration date and could actually be used one day next year if desired.
I do not plan on using my 2020 'Tis the Season Pass. What are my options?
All 2020 season passes purchased through April 16, 2020, will be valid for visits any day of our regular season (up to December 30) for the 2020 season AND for visits any day of our regular season (up to December 30) for the 2021 season excluding any special events. If you would like additional information, please contact us directly via email at email@example.com.
Masks and Facial Coverings
Will I be required to wear a mask at Santa's Village?
Yes, to comply with state guidelines for amusement parks, food service, and retail shops. Masks will be required for guests ages four (4) and older indoors in all buildings, and outdoors in queue lines and on certain rides and attractions. Masks will be encouraged (but not required where social distancing is maintained) outdoors on pathways and benches. Masks are not recommended while playing in the water at the water park or while enjoying a meal as a family.
At what age are masks or facial coverings required?
Masks will be required for guests age four (4) and older.
Which rides require masks or facial coverings?
Masks will be required on the following rides: Reindeer Carousel, Pixie Mix, Himalaya, Little Drummer Boy, S.S. Peppermint Twist, The Chimney Drop, Rockin’ Around the Christmas Tree, Poogee Penguin’s Spin Out, Rudy’s Rapid Transit Roller Coaster, and Bumper Cars.
What if I have medical reasons to not wear a mask?
We are not making exemptions to our face mask policy for medical reasons. We’re requiring all guests four (4) and over to wear masks because our understanding is that transmission of the COVID-19 virus during the pandemic poses a direct threat to the health and safety of others, and that the CDC and NH Department of Health recommend wearing cloth face masks to reduce the threat of spreading the virus to others when indoors, and when outdoors in close proximity.
We’re following guidance from these agencies to help protect the health and safety of our guests and our staff during the ongoing pandemic, and we’re monitoring their information to learn if they may recommend any sort of alternative accommodation to face masks in the future.
We’re hopeful that the health threat of the ongoing pandemic may diminish later this summer and that guidelines to help reduce the spread of the virus may be relaxed to provide more flexibility in the future.
Rides and Water Park Information
Which rides will be open this summer?
We plan to regularly open all but two of our rides this summer. The two rides with tubes/rafts, You Tubing and Red Hot Racers, will remain closed due to challenges created by the need for continuous sanitizing of dry tubes/rafts.
Which rides require masks or facial coverings?
Masks will be required in all queue lines, and while riding on the following rides: Reindeer Carousel, Pixie Mix, Himalaya, Little Drummer Boy, S.S. Peppermint Twist, The Chimney Drop, Rockin’ Around the Christmas Tree, Poogee Penguin’s Spin Out, Rudy’s Rapid Transit Roller Coaster, and Bumper Cars.
Will height checks be performed at each ride?
This year, we are implementing a universal height check which will be completed at our Ticket Booth prior to entering the park. Guests less than 53 inches tall (excluding infants and toddlers) will be asked to wear a color-coded wristband to determine ride eligibility. For details on this policy, please click here.
What new policies for health and sanitation will be in place for rides?
The state will be requiring social distancing and increased cleaning frequency on ride vehicles. Rides will be cleaned and disinfected every morning, and also stopped for several minutes for disinfection multiple times during each day. Many seats will be left unfilled between parties to allow for social distancing between groups, and there will be social distancing markers in queue lines. Ride attendants may assign seats rather than allow riders to choose their own, to help with social distancing, and loading and unloading will be regulated to maintain distancing. All of these precautions will slow the normal flow of guests onto and off of rides, requiring extra patience and cooperation from riders.
How will all of the changes be implemented at each ride?
With patience, cooperation, and understanding. It may take some time for guests and staff to get used to markings and seating arrangements. We’re doing everything we can to make riding the rides enjoyable, while helping to reduce the spread of the COVID-19 virus. We’ll have additional signs posted at each ride, and we expect we may need to make adjustments at times as we learn how socially-distanced queue lines and other precautions affect the flow of guests and their day at Santa’s Village.
Will the water park open this summer?
Yes, we plan to regularly open all four sections of our water park: Ho Ho H2O, Joy Ride Slides, Poogee Penguin’s Splash Pad, and the brand new Polar Paradise.
What new policies for health and sanitation will be in place for the water park?
The CDC has said there is no evidence that the COVID-19 virus spreads in treated water or on features continuously touching treated water. The CDC does not recommend the wearing of face masks while playing in treated water. Face masks will be required in dry areas where social distancing may be difficult to maintain. Chairs and other dry surfaces that may be touched will be sanitized between users during the day. Maintaining social distancing is the most important factor in the water park; we’ll ask parents to help their children with distancing, and we may need to limit the number users in the water park at times.
Cleaning and Sanitation
What new policies for health and sanitation will be in place when the park opens?
The state will be requiring social distancing and increased cleaning frequency on ride vehicles, in restrooms, and in retail and dining areas. On rides, seats will be left unfilled between parties to allow for social distancing between groups. Ride vehicles will be cleaned more frequently than before, requiring patience from riders. You’ll find social distancing markers in queue lines and in shops to assist in keeping the recommended six feet of space between parties.