Pure Joy. Family Style. With some precautions in 2021.
On June 17, 2021, the NH Division of Public Health Services updated guidance regarding the use of face masks, based on increased levels of vaccinations and immunity, and reduced risk for the virus. This information forms the basis of our policies below, as Santa’s Village continues to take steps to protect the health of your family and ours during your visit to the park.
Please see the most current answers below regarding our policies for visiting in 2021. If you have additional questions, please email us at email@example.com. These policies are subject to change as pandemic conditions evolve. We look forward to providing your family with Pure Joy soon.
Is it safe to visit a theme park during the ongoing global pandemic?
There is an inherent risk of contracting the COVID-19 virus at this time in any place where people gather, including at Santa’s Village. Individuals choosing to visit the park in 2021 are assuming personal responsibility and accepting increased risks regarding COVID-19. Health officials have indicated gatherings at amusement parks are permissible.
Should we expect COVID-19 precautions to change the way we visit Santa's Village in 2021?
Yes. Expect a visit in 2021 to be different than any visit prior to 2020. We’re limiting capacities, requiring reservations, promoting social distancing, and more. Patience, understanding, and cooperation will be more important than ever.
Is 2021 a good year for my family to visit Santa's Village?
Yes, if you’re comfortable with the risks regarding the virus, and our policies for visiting in 2021.
Some people should postpone a visit to a later time, including those with COVID-19 symptoms or fever, and those with elevated-risk factors for the virus.
When are you open?
Our schedule is subject to change at any time. Currently, we plan to be open most Saturdays & Sundays from late-May into mid-December, and probably every day from Father’s Day in June to Labor Day weekend in September. The calendar is subject to change without notice. Check the Dates & Hours section for details.
Is there a daily capacity limit and will a reservation be required?
Yes, currently there is a daily capacity limit this season. The number of visitors each day is limited to allow for social distancing, and many dates will sell out.
Single-day admission tickets may be purchased online up to one week in advance of a planned visit date. The date-specific admission ticket also serves as a reservation for the date printed on the ticket.
2020 Season Pass Holders may visit any regular operating day without a reservation by bringing their Season Pass to the park; we’ve built a buffer into the daily capacity limit to accommodate them.
Guests with undated general admission tickets purchased before April 2020, or with undated gift admission passes, will need to make a complimentary reservation online up to one week in advance of a planned visit date, and then bring both the date-specific reservation and the undated general admission pass to enter.
Is there a screening process for guests?
Guests are requested to read and acknowledge COVID-19 health screening information at the time of purchasing tickets, and guests must be able to answer “no” to the following question on the day they visit:
Are you experiencing any COVID-19 symptoms: A fever or feeling feverish? Runny nose, nasal congestion, sore throat? Cough, or shortness of breath? Muscle aches, chills, severe fatigue? Nausea, vomiting, diarrhea? Changes in your sense of taste or smell?
If you or family members have any COVID-19 symptoms: please do not put our staff and other guests at risk, and come back another day when you feel better.
Can we still visit Santa?
Yes, Santa interacts with guests from a safe distance, rather than allowing them to sit on his knee.
Are the reindeer going to be available to feed and visit?
Yes, Santa’s reindeer greet guests in small groups at a time.
Will you have live entertainment this season?
No, we are not performing our live shows this year.
Masks and Facial Coverings
Are masks currently optional at Santa's Village?
Face masks are optional for people without any COVID-19 symptoms, based on recommendations from the NH Division of Public Health Services on June 17, 2021.
Face masks are recommended for individuals who desire additional protection for themselves, and for individuals who may have elevated risk factors regarding the virus.
2021 Single-Day Admission
When will tickets be available for purchase?
Tickets currently are available for purchase online only, up to one week before a planned visit date. For example, tickets for July 8 go on sale beginning on July 1. Up to one week prior to your preferred visit date, check our website for availability and to purchase your tickets. A $1 processing fee is added to each ticket sold.
Can I purchase tickets at the door?
No, all daily admission tickets must be purchased online in advance. A $1 processing fee is added to each ticket sold.
What is the cost of admission?
Ticket options and prices for 2021 vary. Please check the Ticket Information section for details. A $1 processing fee is added to each ticket sold.
Can I purchase a 2021 'Tis the Season Pass?
No, we are not offering 2021 Season Passes at this time, due primarily to daily capacity limits and uncertainties about the length of season.
What if it rains on my selected visit date?
The park operates on rainy days. Rain is a part of summer, and it rarely lasts all day. Our rides and attractions operate even in the rain. We provide complimentary rain ponchos if a shower pops up, and visiting on a rainy day (or even a nice day that had rain in the forecast) often results in a most memorable and enJOYable visit. We will temporarily close some rides and our water park features while there is thunder or lightning in the area.
There have been only a couple of very rare exceptions to this, due to extreme weather events, over the past six decades.
On occasion, we may provide “Rein-checks”, return-admission tickets sometimes issued if stormy weather unexpectedly ends your day during your first four hours; precipitation must be hard and steady for at least 30 minutes with no let-up in sight. Sorry, no refunds.
If we start our visit three hours prior to park closing, will we be issued a Return Pass?
No, we are not issuing Return Passes in 2021.
2020 Season Passes, Gen. Adm. purchased before Apr. 2020, and Other Admissions
Certain tickets and admission passes purchased or received prior to April 2020 and the onset of the pandemic will be honored in 2021. Admission to special event dates in 2021 may require an additional up-charge ticket.
These include: ‘Tis the Season Passes for 2020, General Admission tickets purchased prior to April 2020, Guest Appreciation tickets purchased prior to April 2020, Return Passes with an expiration date of 7/31/2020, Rain Checks with an expiration date in 2020 or later, and Santa Delivers admissions with an expiration date in 2020 or later.
Other admission passes that can be used in 2021 include: Gift Admission Passes with no expiration date, Corporate Admission Passes with no expiration date, current Employee Guest passes dated 2021, and tickets with no expiration date received as gifts.
Date-specific tickets purchased from June 2020 through October 2020 have expired and are not valid for admission in 2021.
I have 2020 General Admission tickets purchased prior to April 2020. How do I redeem them?
Reservations must be made online in advance to use General Admission tickets purchased prior to April 2020. Reservations are no charge, and are available beginning one week prior to the planned visit date. For example, reservations for July 8 are available beginning on July 1. Up to one week prior to your preferred visit date, visit our website to check availability and make your reservation.
I have a 2020 'Tis the Season Pass. Do I need to make a reservation?
No, this year our 2020 Season Pass Holders may visit any regular operating day without a reservation by bringing their Season Pass to the park; we’ve built a buffer into the daily capacity limit to accommodate them.
I received a ticket with no expiration date as a gift. How do I redeem it?
Reservations must be made online in advance to use tickets purchased prior to April 2020. Reservations are no charge, and are available beginning one week prior to the planned visit date. For example, reservations for July 8 are available beginning on July 1. Up to one week prior to your preferred visit date, visit our website to check availability and make your reservation.
I do not want to visit the park this year, is my General Admission ticket purchased prior to April 2020 still valid?
Yes. Each General Admission ticket purchased prior to April 2020 is valid for a single admission on any one day of the regular operating season (excluding New Year’s Eve and other special events). These tickets hold no expiration date and could actually be used one day next year if desired.
I do not plan on using my 2020 'Tis the Season Pass. What are my options?
All 2020 season passes purchased through April 16, 2020, are valid for visits any day of our regular season (up to December 19) for the 2021 season, excluding any special events. If you would like additional information, please contact us directly via email at firstname.lastname@example.org.
Rides and Water Park Information
Which rides will be open this summer?
We plan to regularly open all but two of our rides this summer. The two rides with tubes/rafts, You Tubing and Red Hot Racers, will remain closed due to challenges created by the need for continuous sanitizing of dry tubes/rafts. Some rides may open just for portions of certain days, based on the availability of staffing and other factors.
Will height checks be performed at each ride?
This year, we are implementing a universal height check which will be completed at our Ticket Booth prior to entering the park. Guests less than 53 inches tall (excluding infants and toddlers) will be asked to wear a color-coded wristband to determine ride eligibility. For details on this policy, please click here.
What policies for health and sanitation will be in place for rides?
The state recommends social distancing and increased cleaning frequency on ride vehicles. Rides will be cleaned and disinfected every morning, and also stopped for several minutes for disinfection multiple times during each day. Some seats may be left unfilled between parties, and there will be social distancing markers in queue lines. Ride attendants may assign seats rather than allow riders to choose their own, and loading and unloading may be regulated to maintain distancing. All of these precautions will slow the normal flow of guests onto and off of rides, requiring extra patience and cooperation from riders.
How will all of the changes be implemented at each ride?
With patience, cooperation, and understanding. It may take some time for guests and staff to get used to markings and seating arrangements. We’re doing everything we can to make riding the rides enjoyable, while helping to reduce the spread of the COVID-19 virus. We’ll have additional signs posted at each ride, and we expect we may need to make adjustments at times as we learn how socially-distanced queue lines and other precautions affect the flow of guests and their day at Santa’s Village.
Will the water park open this summer?
Yes, we plan to regularly open all four sections of our water park: Ho Ho H2O, Joy Ride Slides, Poogee Penguin’s Splash Pad, and the brand new Polar Paradise.
What policies for health and sanitation will be in place for the water park?
The CDC has said there is no evidence that the COVID-19 virus spreads in treated water or on features continuously touching treated water. The CDC does not recommend the wearing of face masks while playing in treated water. Maintaining social distancing is the most important factor in the water park; we’ll ask parents to help their children with distancing, and we may need to limit the number users in the water park at times.
Cleaning and Sanitation
What policies for health and sanitation will be in place when the park opens?
The state recommends social distancing and increased cleaning frequency on ride vehicles, in restrooms, and in retail and dining areas. On rides, seats may be left unfilled between parties to allow for social distancing between groups. Ride vehicles will be cleaned more frequently than before, requiring patience from riders. You’ll find social distancing markers in queue lines and in shops to assist in keeping the recommended six feet of space between parties.