Pure Joy: we’re closed through the winter, and re-opening in the springtime.
Current state pandemic guidelines for theme parks are similar to last season, and many answers below still apply in 2021.
Please see the most current answers to frequently asked questions below for details. If you have additional questions, please email us at email@example.com. We look forward to providing your family with Pure Joy soon.
Is it safe to visit a theme park during the ongoing global pandemic?
There is an inherent risk of contracting the COVID-19 virus at this time in any place where people gather, including at Santa’s Village. Individuals choosing to visit the park in 2021 are assuming personal responsibility and accepting increased risks regarding COVID-19. Health officials have indicated gatherings at amusement parks are permissible if parks and guests take appropriate safety precautions.
Should we expect COVID-19 precautions to change the way we visit Santa's Village in 2021?
Yes. Expect a visit in 2021 to be much different than any visit prior to 2020. We’re limiting capacities, and requiring reservations, and conducting health screenings, and maintaining social distancing, and requiring face masks, and more. Patience, understanding, and cooperation will be more important than ever.
Is 2021 a good year for my family to visit Santa's Village?
As much as we like to welcome everyone under normal circumstances, we understand there are some people who should forego visiting during the pandemic and under the current precautions. Among those who should avoid visiting in 2021: anyone with illness, COVID-19 symptoms, or recent exposure to known or suspected COVID-19 cases; those in elevated-risk categories due to age, underlying conditions, or other factors; those unable or unwilling to practice social distancing, or to wear face masks where required to protect others; those who may expect a visit this year to be just like any other in the past.
When are you open?
We plan to re-open in the springtime of 2021, including most Saturdays & Sundays from late-May into mid-December, and every day from Father’s Day in June to Labor Day weekend in September. The calendar is subject to change without notice. Check the Dates & Hours section for details.
Is there a daily capacity limit and will a reservation be required?
Yes, there is a daily capacity limit this season. The number of visitors each day is limited to allow for social distancing, and many dates will sell out.
Single-day admission tickets may be purchased online up to one week in advance of a planned visit date. The date-specific admission ticket also serves as a reservation for the date printed on the ticket.
2020 Season Pass Holders may visit any regular operating day without a reservation by bringing their Season Pass to the park; we’ve built a buffer into the daily capacity limit to accommodate them.
Guests with undated general admission tickets purchased before April 2020, or with undated gift admission passes, will need to make a complimentary reservation online up to one week in advance of a planned visit date, and then bring both the date-specific reservation and the undated general admission pass to enter.
Is there a screening process for guests?
Yes, guests are required to read and acknowledge COVID-19 health screening questions at the time of purchasing tickets, and prior to entering the park. Guests must be able to answer “no” to the following questions:
- In the last 10 days have you been in close contact with someone suspected or confirmed to have COVID-19? (Note: Healthcare workers wearing appropriate personal protective equipment while caring for COVID-19 patients should answer “no.”)
- In the last 24 hours have you had a fever or felt feverish?
- Currently are you experiencing any respiratory symptoms, including a runny nose, sore throat, cough, or difficulty breathing?
- Currently are you experiencing any new muscle aches, significant tiredness, or chills?
- Recently have you had any new changes in your sense of taste or smell?
- In the last 10 days have you traveled either:
- On a cruise ship, or
- Outside of the USA?
If you or a family member answer “yes” to any* of these questions, please do not put our employees and other customers at risk and come back another day when you feel better. Any deposit will be returned.
*Note: NH allows the following exception for visitors who may answer ‘yes’ to the travel question in #6 above: You do NOT need to quarantine for 10 days or get tested for COVID-19 if either of the following apply:
- You are fully vaccinated against COVID-19 and more than 14 days have passed since you received the final dose of your COVID-19 vaccine.
- You have previously tested positive for active COVID-19 infection by PCR or antigen testing within the last 90 days. (If you had a previous infection that was more than 90 days ago, you must follow all quarantine requirements.)
Is there a screening process for employees?
Yes, all employees reporting to work are required to participate in a COVID-19 health screening prior to starting their shift.
Can we still visit Santa?
Yes, Santa interacts with guests from a safe distance, rather than allowing them to sit on his knee.
Are the reindeer going to be available to feed and visit?
Yes, Santa’s reindeer greet guests in small groups at a time. Face masks are required to enter the Reindeer Rendezvous.
Will you have live entertainment this season?
No, we are not performing our live shows because they feature close, direct interaction between characters and guests.
2021 Single-Day Admission
When will tickets be available for purchase?
Tickets are available for purchase online only, up to one week before a planned visit date. For example, tickets for July 8 go on sale beginning on July 1. Up to one week prior to your preferred visit date, check our website for availability and to purchase your tickets. A $1 processing fee is added to each ticket sold.
Can I purchase tickets at the door?
No, to comply with current state guidelines for amusement parks, all daily admission tickets must be purchased online in advance. A $1 processing fee is added to each ticket sold.
What is the cost of admission?
Ticket options and prices for 2021 vary by seasons and events. Please check the Ticket Information section for details. A $1 processing fee is added to each ticket sold.
Can I purchase a 2021 'Tis the Season Pass?
No, we are not offering 2021 Season Passes at this time, due primarily to daily capacity limits and uncertainties about the length of season.
What if it rains on my selected visit date?
The park operates on rainy days. Rain checks are sometimes issued if stormy weather unexpectedly persists for at least 30 minutes during the first four hours that you are in the park.
Rain is a part of summer, and it rarely lasts all day. Our rides and shows operate even in the rain. We provide complimentary rain ponchos if a shower pops up, and visiting on a rainy day (or even a nice day that had rain in the forecast) often results in a most memorable and enJOYable visit. We will temporarily close some rides and our water park features while there is thunder or lightning in the area.
There have been only a couple of very rare exceptions to this, due to extreme weather events , over the past six decades.
If we start our visit three hours prior to park closing, will we be issued a Return Pass?
No, we are not issuing Return Passes in 2021.
2020 Season Passes, Gen. Adm. purchased before Apr. 2020, and Other Admissions
Certain tickets and admission passes purchased or received prior to April 2020 and the onset of the pandemic may be honored in 2021.
These may include: ‘Tis the Season Passes for 2020, General Admission tickets purchased prior to April 2020, Guest Appreciation tickets purchased prior to April 2020, Return Passes with an expiration date of 7/31/2020, Rain Checks with an expiration date in 2020 or later, and Santa Delivers admissions with an expiration date in 2020 or later.
Other admission passes that can be used in 2021 include: Gift Admission Passes with no expiration date, Corporate Admission Passes with no expiration date, current Employee Guest passes dated 2021, and tickets with no expiration date received as gifts.
I have 2020 General Admission tickets purchased prior to April 2020. How do I redeem them?
Reservations must be made online in advance to use General Admission tickets purchased prior to April 2020. Reservations are no charge, and are available beginning one week prior to the planned visit date. For example, reservations for July 8 are available beginning on July 1. Up to one week prior to your preferred visit date, visit our website to check availability and make your reservation.
I have a 2020 'Tis the Season Pass. Do I need to make a reservation?
No, this year our 2020 Season Pass Holders may visit any regular operating day without a reservation by bringing their Season Pass to the park; we’ve built a buffer into the daily capacity limit to accommodate them.
I received a ticket with no expiration date as a gift. How do I redeem it?
Reservations must be made online in advance to use tickets purchased prior to April 2020. Reservations are no charge, and are available beginning one week prior to the planned visit date. For example, reservations for July 8 are available beginning on July 1. Up to one week prior to your preferred visit date, visit our website to check availability and make your reservation.
I do not want to visit the park this year, is my General Admission ticket purchased prior to April 2020 still valid?
Yes. Each General Admission ticket purchased prior to April 2020 is valid for a single admission on any one day of the regular operating season (excluding New Year’s Eve and other special events). These tickets hold no expiration date and could actually be used one day next year if desired.
I do not plan on using my 2020 'Tis the Season Pass. What are my options?
All 2020 season passes purchased through April 16, 2020, are valid for visits any day of our regular season (up to December 19) for the 2021 season, excluding any special events. If you would like additional information, please contact us directly via email at firstname.lastname@example.org.
Masks and Facial Coverings
Will I be required to wear a mask at Santa's Village?
Yes, to comply with public health guidelines for amusement parks, food service, and retail shops. Masks are required for guests ages four (4) and older indoors in all buildings, and outdoors in queue lines and on certain rides and attractions, including at the water park. Masks are encouraged (but not required where social distancing is maintained) outdoors on pathways and benches. Masks are not recommended while playing in the water at the water park or while enjoying a meal as a family.
At what age are masks or facial coverings required?
Masks are required for guests age four (4) and older.
Which rides require masks or facial coverings?
Masks are required while participating on the following rides: Reindeer Carousel, Pixie Mix, Himalaya, Little Drummer Boy, S.S. Peppermint Twist, The Chimney Drop, Rockin’ Around the Christmas Tree, Poogee Penguin’s Spin Out, Rudy’s Rapid Transit Roller Coaster, and Bumper Cars.
What if I have medical reasons to not wear a mask?
We are not making exemptions to our face mask policy for medical reasons. We’re requiring all guests four (4) and over to wear masks because our understanding is that transmission of the COVID-19 virus during the pandemic poses a direct threat to the health and safety of others, and that the CDC and NH Department of Health recommend wearing cloth face masks to reduce the threat of spreading the virus to others when indoors, and when outdoors in close proximity.
We’re following guidance from these agencies to help protect the health and safety of our guests and our staff during the ongoing pandemic, and we’re monitoring their information to learn if they may recommend any sort of alternative accommodation to face masks in the future.
We’re hopeful that the health threat of the ongoing pandemic may diminish later this summer and that guidelines to help reduce the spread of the virus may be relaxed to provide more flexibility in the future.
Rides and Water Park Information
Which rides will be open this summer?
We plan to regularly open all but two of our rides this summer. The two rides with tubes/rafts, You Tubing and Red Hot Racers, will remain closed due to challenges created by the need for continuous sanitizing of dry tubes/rafts.
Which rides require masks or facial coverings?
Masks will be required in all queue lines, and while riding on the following rides: Reindeer Carousel, Pixie Mix, Himalaya, Little Drummer Boy, S.S. Peppermint Twist, The Chimney Drop, Rockin’ Around the Christmas Tree, Poogee Penguin’s Spin Out, Rudy’s Rapid Transit Roller Coaster, and Bumper Cars.
Will height checks be performed at each ride?
This year, we are implementing a universal height check which will be completed at our Ticket Booth prior to entering the park. Guests less than 53 inches tall (excluding infants and toddlers) will be asked to wear a color-coded wristband to determine ride eligibility. For details on this policy, please click here.
What new policies for health and sanitation will be in place for rides?
The state will be requiring social distancing and increased cleaning frequency on ride vehicles. Rides will be cleaned and disinfected every morning, and also stopped for several minutes for disinfection multiple times during each day. Many seats will be left unfilled between parties to allow for social distancing between groups, and there will be social distancing markers in queue lines. Ride attendants may assign seats rather than allow riders to choose their own, to help with social distancing, and loading and unloading will be regulated to maintain distancing. All of these precautions will slow the normal flow of guests onto and off of rides, requiring extra patience and cooperation from riders.
How will all of the changes be implemented at each ride?
With patience, cooperation, and understanding. It may take some time for guests and staff to get used to markings and seating arrangements. We’re doing everything we can to make riding the rides enjoyable, while helping to reduce the spread of the COVID-19 virus. We’ll have additional signs posted at each ride, and we expect we may need to make adjustments at times as we learn how socially-distanced queue lines and other precautions affect the flow of guests and their day at Santa’s Village.
Will the water park open this summer?
Yes, we plan to regularly open all four sections of our water park: Ho Ho H2O, Joy Ride Slides, Poogee Penguin’s Splash Pad, and the brand new Polar Paradise.
What new policies for health and sanitation will be in place for the water park?
The CDC has said there is no evidence that the COVID-19 virus spreads in treated water or on features continuously touching treated water. The CDC does not recommend the wearing of face masks while playing in treated water. Face masks will be required in dry areas where social distancing may be difficult to maintain. Chairs and other dry surfaces that may be touched will be sanitized between users during the day. Maintaining social distancing is the most important factor in the water park; we’ll ask parents to help their children with distancing, and we may need to limit the number users in the water park at times.
Cleaning and Sanitation
What new policies for health and sanitation will be in place when the park opens?
The state will be requiring social distancing and increased cleaning frequency on ride vehicles, in restrooms, and in retail and dining areas. On rides, seats will be left unfilled between parties to allow for social distancing between groups. Ride vehicles will be cleaned more frequently than before, requiring patience from riders. You’ll find social distancing markers in queue lines and in shops to assist in keeping the recommended six feet of space between parties.