The start of the Santa’s Village 2020 season will be delayed due to the Covid-19 global pandemic, while we follow governmental guidance and recommendations from medical experts. Please see the most current answers to frequently asked questions below for details. If you have additional questions, please email us at firstname.lastname@example.org. We look forward to providing your family with Pure Joy soon.
Frequently Asked Questions
When is the opening day for the 2020 season?
The opening day cannot be set yet while the government’s restrictions on gathering in groups remain in place to address the pandemic. While it’s still too soon to set a date for certain, we’re hopeful we’ll be open sometime soon.
I have already purchased Guest Appreciation Day tickets for the end of May or early June. Are these tickets valid on other dates?
Yes. You’re welcome to present those tickets for admission on later dates. We will honor Guest Appreciation Days tickets on any one operating day (excluding the New Year’s Eve special event) throughout either our 2020 season OR our 2021 season.
I have already purchased a 2020 'Tis the Season Pass, is my season pass being extended?
Yes. All 2020 Season Passes purchased through April 16, 2020, will be valid for visits any day of our regular season (up to December 30) for the 2020 season, AND for visits any day of our regular season (up to December 30) for the 2021 season.
I have already purchased General Admission tickets, are they still valid?
Yes. Each General Admission ticket is valid for a single admission on any one day of the operating season (excluding the New Year’s Eve special event). These tickets hold no expiration date and could actually be used one day next year instead if desired.
I have a Return Pass with an expiration date of July 31, 2020, will this be extended?
Yes. If your Return Pass says “valid through July 31, 2020,” your pass will be accepted for admission with photo ID any one day (excluding the New Year’s Eve special event) of either the 2020 operating season OR the 2021 operating season.
I was given a gift admission pass and/or gift card to use this summer. Is there an expiration date on these?
Our gift admission passes and gift cards hold no expiration. Gift admission passes can be used for admission on any operating date (excluding the New Year’s Eve Partybration event). Gift cards can be used for admission (in person sales only) or park merchandise at any time.
Are you still hiring?
We’re currently accepting applications and conducting remote interviews for seasonal positions. Although dates for orientation, training, and work schedules cannot be set at this time, we’re always interested in speaking with potential Santa’s Helpers. Click here to submit an application now.
What new policies for health and sanitation will be in place when the park opens?
We plan to enhance our high standards of cleanliness with additional guidance and recommendations to be developed by governmental agencies and medical experts for theme park operations. Among items we’re currently considering are: public area sanitizing; personal hygiene practices; social distancing practices; food service options; guest capacities and health screenings; staff health screenings. We’ll share more details when they become available.